Best Denki
I had the impression that Best Denki, an electronic retail giant from Japan, is a state of the art store, a store that would surely beat local wannabes like SenQ or HSL. Recently, they had a sale and I bought a 500 liter Panasonic fridge and 13kg Panasonic washer from them. From the moment I bought the appliances, I knew something was wrong. The clerk took almost 20 minutes processing my purchase – everything was manual. From writing manual sales memo and issuing handwritten Delivery Order to writing down the delivery schedule on a piece of paper backed by a hard board. All of these were done with pen and papers! My nightmare begins when I changed my mind about the washer. I bought the appliances on Monday with the shipping date on the following Saturday 5pm. I went back to the store on Tuesday to change the washer from 13kg to 9kg. It is not a problem, the clerk said because they have not shipped it but he took almost 40 minutes to hunt for my D.O and sales memo. He looked into files